Here's an honest review of rackspace.com from one customer who's been with them for 11 months and have lots of good things to say about them except one time he has to pay a fee to get something done, in addition to the Platinum support subscription he's on.
His breakdown of 10-pointer ratings:
TEAM:
Willingness: 10/10
Professionalism: 10/10
Duty of Care: 10/10
Expertise: 10/10
Reaction Time: 10/10
RACKSPACE:
Willingness: 10/10
Professionalism: 9/10
Duty of Care: 9/10
Expertise: 10/10
Reaction Time: 10/10
Uptime: 9/10
Read the full review here: http://www.webhostingtalk.com/showthread.php?t=672711
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